Help Center

Your all-in-one resource hub for answers, guidance, and expert support on everything Core Zone—membership, training, digital, facilities, and more.

Quick FAQs

Register online, choose your plan, and complete payment. Welcome email sent instantly.
Use “Forgot Password” on login or contact support.
Yes, in your account dashboard or with staff assistance.
Most plans include group fitness classes. Check your plan details.
On our website footer, in the app, and at the entrance.
Yes, for travel or medical reasons. Policy details available online.

How-To Guides

Getting Started

  1. Sign up for a membership online or on-site.
  2. Complete your profile and health assessment.
  3. Download our app for digital access.
  4. Book your first class or training session.

Booking & Managing Classes

  1. Browse class schedules in app/website.
  2. Select preferred class and confirm booking.
  3. View booking in your dashboard.
  4. Cancel or reschedule if needed (within policy).

Account & Payment

  1. Access “My Account” for personal details.
  2. Update info, change password, set preferences.
  3. View invoices, payment methods, transaction history.
  4. Resolve payment issues or request refunds.

Troubleshooting Matrix

Issue Common Causes Self-Solutions Escalation
App login fails Incorrect password, outdated app, network issue Reset password, update app, check connection Contact support
Class booking error Class full, membership type, browser cache Try another class, check plan, clear cache Contact support
No access at entry Expired membership, faulty key card, entry time Check account status, try again, verify hours Front desk help
Payment declined Insufficient funds, card expired, bank block Check card, retry, use alternate method Billing support

Live Support & Knowledgebase

Live Chat

Chat with a real Core Zone advisor (Mon–Fri: 9am–7pm). For urgent issues, contact support.

Knowledgebase

  • Membership management tutorials
  • Booking classes & events
  • Troubleshooting digital issues
  • Facility usage guidelines
  • Safety and health resources

Document Library

  • Membership terms PDFs
  • Facility maps & emergency exits
  • Trainer bios & certifications
  • Event calendars

Advanced Topics

Special plans for companies, with invoicing, group discounts, and branded onboarding. Contact our business team for a proposal.

Accessible parking, restrooms, and training available. Adaptive equipment and support for all abilities. For tailored help, contact us.

How we protect health data, comply with regulations, and respect confidentiality. See our Privacy Policy for full details.

VIP and premium plans, personal training, wellness assessments, and member challenges.

Community & Peer Support

Member Forums

Share tips, ask questions, and connect with fellow members. Moderated for safety and respect.

Events & Challenges

Join upcoming fitness challenges, workshops, and social activities. Details in your member dashboard.

Recognition & Rewards

Earn recognition for helpful posts, feedback, and achievements. Awards and prizes for top contributors.